Refund policy
Refund/Replacement Requests for Damaged, Broken, and Incorrectly Sent Items
All of our products are sold with a 60-day Guarantee against damage during shipment and fulfillment errors. Customers who receive damaged or broken products, or who receive the wrong items, will have 60 days after delivery of their product to request a refund. Requests made outside of this window will not be honored.
What Qualifies as Damaged or Broken:
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Cracked, broken, or otherwise malfunctioning sprayers.
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Cracked or leaking bottles.
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Component failure in electronic fragrance oil diffusers.
Initiating a Request:
To start a refund or replacement request, please send a message to info@angelastreasuresllc.com that includes the following:
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Your Name
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Your Order Number
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Photos of all the items you received in the exact condition they arrived in.
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Photos of the box your order arrived in, including at least one wherein the shipping label is clearly visible.
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A photo of the packing slip that was included in your shipment (Proof of Purchase) Please ensure the entire packing slip is visible and legible.
For Damaged Items:
If your request is approved, we will issue you a refund for the cost of the damaged items plus any shipping costs paid by you. Refunds will be issued to your original payment method and may take up to 10 business days to process.
Do not, for any reason, send broken or damaged products back to us, as they cannot be recycled back into our inventory and may leak during shipment. It is not necessary to return damaged or broken products when requesting a refund or replacement.
For Incorrectly Sent Items:
If your request is approved, we will issue you a refund for the items you’re owed. Refunds will be issued to your original payment method and may take up to 10 business days to process.
Refund/Replacement Requests for Missing Items
All of our products are sold with a 60-day Guarantee against damage during shipment and fulfillment errors. Customers who received their shipment but are missing items will have 60 days after delivery of their product to request a refund for the cost of the items. Requests made outside of this window will not be honored.
Initiating a Request
If your shipment was delivered and is missing items, please send a message to info@angelastreasuresllc.com that includes the following:
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Your Name
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Your Order Number
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Photos of the items you received in the exact condition they arrived in.
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Photos of the box your order arrived in, including at least one wherein the shipping label is clearly visible.
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A photo of the packing slip that was included in your shipment (Proof of Purchase). Please ensure the entire packing slip is visible and legible.
Once your request is received, our loss prevention team will open an investigation into your order with the following possible resolutions:
Your Package Was Tampered With During Shipment:
Angela's Treasures LLC holds no liability or responsibility for tampered mail. If your order is determined to have been tampered with during shipment, we will notify you via email and include instructions on how to file a mail theft claim with the service that shipped your package. In this case, no refunds or replacements can be issued.
Your Order Was Packed Incorrectly:
If we determine that your order could not have possibly been tampered with during shipment and that we are at fault for not packing your order correctly, we will issue you a refund for the cost of the missing items. Refunds will be issued to your original payment method and may take up to 10 business days to process.
Not Enough Evidence:
If we cannot validate your claim that your items were missing from your shipment using the evidence provided, we will notify you of this decision via email. You will have 7 days from this notification to submit an appeal with additional evidence to prove your case. If no further communication is received during this 7-day window, your case will be closed, and no refunds or replacements will be issued.
Undelivered Orders:
If your shipment was not delivered, please send a message to info@angelastreasuresllc.com that includes the following:
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Your Name
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Your Order Number
Lost During Shipment:
If more than 30 days has passed since your order was shipped, and tracking still shows that it is in transit and not being held by the shipping provider at one of their facilities, we will consider your package “lost during shipment”. In such cases, we will either (and at our discretion):
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Issue full refund for your order including any shipping costs paid by you OR
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Reship your order at no additional cost.
Misdelivery:
The following circumstances are considered misdeliveries for which Angela's Treasures LLC holds no responsibility or liability:
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Your order is shipped to an address where you no longer reside or receive mail.
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Your order is delivered to an address different from the one you provided.
In cases of misdelivered orders, no refunds or reshipments can be issued, and you will need to begin a misdelivered mail search with the provider that shipped your order (UPS or USPS). We are happy to provide you with any relevant information that may assist with this search.
Stolen Packages:
Angela's Treasures LLC Inc bears no responsibility or liability for stolen packages and mail. If you haven’t received your order, but tracking indicates that it was delivered to the correct address, you will need to start a lost & stolen mail search with the shipping company that was handling your package (either USPS or UPS). We are happy to provide you with any relevant information that may assist with this search.
Returned to Sender:
In the event your order cannot be delivered to the address you provided and is returned to us, we will notify you immediately via any email addresses and phone numbers you've provided to us for contact.
In the event your order then has to be reshipped to a different address, you will be responsible for all additional shipping costs, regardless of whether your order initially qualified for free shipping.
If 60 days pass without contact from you regarding your order, we will restock your items and issue you a refund for the full purchase amount of your order minus the cost of the initial erroneous shipping label. You can also request this refund at any point after your order has been returned to us. In either case, refunds will be issued to your original payment method and may take up to 10 business days to process.
Return Requests Due To Customer Remorse:
Customers who are dissatisfied with their purchase for reasons other than those outlined above will have 60 days after the delivery of their order to request a return. Requests made outside of this window will not be honored.
Please note that all items being returned must be unopened, unused, and in the original condition they arrived in. Items that have been opened, used, or altered in any way will not be accepted, and no refunds will be issued in such circumstances.
Initiating a Request:
To request a return due to customer remorse, please send a message to info@angelastreasuresllc.com that contains the following:
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Your Name
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Your Order Number
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Your reason for requesting a refund.
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A photo of the items you received in the exact condition they arrived in.
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A photo of the packing slip that was included in your shipment (Proof of Purchase). Please ensure the entire packing slip is visible and legible.
Once your request is received and approved, we will email you a shipping label to return your unwanted items. All items being returned must be effectively packaged to prevent damage during the return shipping process. Items damaged during the return shipping process will not be accepted, and no refunds will be issued in such cases.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue you a refund for the original purchase amount of the item(s) you were dissatisfied with, plus any applicable taxes. No shipping charges paid by the customer will be refunded for cases of customer remorse. Refunds will be issued to your original payment method and may take up to 10 business days to process.
Exceptions / non-refundable items:
Currently, all items in our online store are eligible for replacements and refunds with three exceptions; we cannot issue refunds or replacements for discounted items, free items, or gift cards.
Refunds:
We will notify you once we’ve received and reviewed your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you do not receive your refund within 15 days of us approving it, please contact us at info@angelastreasuresllc.com.
Exchanges:
Angela's Treasures LLC does not offer exchanges, only refunds or replacements as outlined above. If you’re looking to make an exchange, the fastest way to get the items you want is to make a return, receive a refund, and then purchase the desired items on a new order.
Abuse of This Policy:
Angela's Treasures reserves the right to refuse services to any customer we deem to have abused this refund policy. In such cases, no further orders will be accepted, and any attempted orders will be canceled and refunded to the original method of payment.
What constitutes abuse of this policy?
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Requesting a return due to customer remorse more than two (2) times within a twelve (12) month period.
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Requesting a refund or replacement for missing items more than four (4) times within a twelve (12) month period.
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Requesting a refund or replacement for damaged or incorrectly shipped items more than eight (8) times within a twelve (12) month period.
